Excelling as a Medical Review Officer (MRO) Assistant/Team Member

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Glossary of Commonly Used Terms in Drug and Alcohol Testing
MRO Assistant/Team Member Resource Library
Who's Who in the Drug Testing Industry
Drug Testing in the Workplace
Governance of Drug Testing
Overview of DOT Regulations Pertaining to Medical Review Officers
HIPPA and the MRO Assistant/Team Member
Introduction to the Drug Testing Industry
Understanding the Urine Specimen Collection Process
Urine Specimen Collection Procedures
Understanding the Oral Fluid Specimen Collection Process
Oral Fluid Collection Procedures
Lab Processes and the MRO
Special Testing Situations – Direct Observation Urine
Special Testing Situations – Shy Bladder Collection
Special Testing Situations – Dry Mouth
Special Testing Situations – Correctable Flaws
Special Testing Situations – Fatal Flaws
MRO Review of Alternate Specimens for Drug Testing
MRO Review of Alcohol Tests
Drug Testing Laboratories
Laboratory Testing Methods
Historical Perspective and Current Role of the MRO
MRO Training and Certification
The Value of the MRO Assistant/Team Member Position
The Role of the MRO Assistant/Team Member
MRO Assistant/Team Member Standards
Qualities of a Successful MRO Assistant/Team Member
MRO Assistant/Team Member Methodology – The CCF
MRO Assistant/Team Member Methodology – The Lab Report
MRO Assistant/Team Member Methodology – Document Review
MRO Assistant/Team Member Methodology – Irregularities and Errors
MRO Assistant/Team Member Methodology – Preparation for MRO Review
MRO Assistant/Team Member Methodology – Facilitating the MRO/Donor Interview
MRO Assistant/Team Member Methodology – Gathering Information for the MRO
MRO Assistant/Team Member Methodology – Contact with Donor & Employer
MRO Assistant/Team Member Methodology – Record Keeping & Review
MRO Assistant/Team Member Methodology – Process Summary for Negative Test Results
MRO Assistant/Team Member Methodology – Process Summary for Non-Negative Results
Limitations of the MRO Assistant/Team Member Role
MRO Assistant/Team Member Duties in Special Testing Situations – Shy Bladder
MRO Assistant/Team Member Duties in Special Testing Situations – Split Specimen
MRO Assistant/Team Member Duties in Special Testing Situations – Non-DOT
MRO Assistant/Team Member Duties in Special Testing Situations – School Settings
Donor Communication Issues
DER and C/TPA Communications
Managing Common Laboratory Issues
The MRO and the FMCSA Clearinghouse
Releasing Test Result Information
Final Examination and Next Steps

MRO Assistant/Team Member Methodology – Facilitating the MRO/Donor Interview

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